Privacy Policy

Last updated: January 1, 2026

Stay (operated at stay-bet-ca.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. By using our website, you agree to the practices described here.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws. If you're playing from Ontario, we also follow the rules set out by iGaming Ontario.

1. Who We Are

Stay is the data controller responsible for your personal information collected through stay-bet-ca.com. If you have questions about how we handle your data, you can reach our Privacy Officer at [email protected].

2. What Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use our site.

Information you provide to us includes:

Your full name, date of birth, and contact details (email address, phone number, mailing address)
Government-issued ID documents for identity verification purposes
Payment information, including credit card details, bank account numbers, or e-wallet credentials
Your responses to responsible gambling self-assessments
Any communications you send to our support team

Information we collect automatically includes:

Your IP address and general location data
Device type, browser version, and operating system
Pages visited, time spent on site, and clickstream data
Cookie and tracking data (see our Cookie Policy for full details)

3. Why We Collect Your Information

We don't collect your data just for the sake of it. There are specific, legitimate reasons behind everything we gather.

To verify your identity and confirm you meet the legal age requirement (18+)
To process deposits, withdrawals, and other financial transactions
To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
To provide customer support and respond to your inquiries
To monitor for fraud, problem gambling indicators, and responsible gambling compliance
To send you account-related communications and, where you've consented, promotional offers
To meet our legal and regulatory obligations under Canadian law and iGaming Ontario requirements

4. Legal Basis for Processing

Under PIPEDA, we need a valid reason to collect and use your personal information. Depending on the situation, we rely on your consent, the performance of our contract with you, our legal obligations, or our legitimate business interests. You can withdraw consent at any time, though this may affect your ability to use certain features of our platform.

5. How We Share Your Information

We don't sell your personal information. Full stop. But there are circumstances where we do share it with third parties.

Payment processors and banking partners, to handle your transactions securely
Identity verification and KYC service providers
iGaming Ontario and other regulatory bodies, as required by law
Law enforcement or government agencies, when legally required to do so
Our technology and platform providers who help us run the site, all of whom are bound by data processing agreements

Any third party we share your data with is required to protect it and use it only for the purpose we've specified.

6. Storing Your Data

Your personal information is stored on secure servers. We keep your data for as long as your account is active and for a minimum of five years after account closure, as required by Canadian anti-money laundering regulations. After that period, we securely delete or anonymize it.

Some of our service providers may store data outside of Canada. Where this happens, we make sure appropriate safeguards are in place to protect your information.

7. Your Rights

You have real rights when it comes to your personal information, and we'll honour them.

The right to access the personal information we hold about you
The right to correct inaccurate or incomplete information
The right to withdraw consent for marketing communications at any time
The right to request deletion of your data, subject to our legal retention obligations
The right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected]. We'll respond within 30 days.

8. Children and Minors

Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has registered on our site, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date. If the changes are significant, we'll notify you by email or through a notice on the site.

10. Contact Us

Questions about this policy? Reach out to our Privacy Officer at [email protected] or write to us at Stay, c/o Privacy Officer, stay-bet-ca.com.

Play responsibly. If gambling is causing you concern, visit ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at responsiblegambling.org. 18+